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Delivery, Refund and Returns Policy
Delivery
When will I get my order?
Usually, it takes 3-7 days to fulfill an order, after which it’s shipped out.
The shipping time is approximately 6-8 business days.
Where will my order ship from?
I work with various on-demand order fulfilment companies with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with me at shop@robgoes.racing with your order number.
If you did find a mistake in your delivery address, I can usually send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
I work with various print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch with me at shop@robgoes.racing.
I received a wrong/damaged product, what should I do?
I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at shop@robgoes.racing within a week, including photos of the damaged product, your order number and any other details you may have about your order.
I’ll get back to you as soon as possible!
Returns
What’s your return policy?
I don’t offer returns and exchanges, but if there’s something wrong with your order, please me know by contacting us at shop@robgoes.racing!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at shop@robgoes.racing with photos of wrong/damaged items and I’ll sort that out for you.
Can I exchange an item for a different size or colour?
At this time, I don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed in our shop, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please me know at shop@robgoes.racing within a week after receiving your order. Include your order number and photos of the mislabelled item, and I’ll send you a new one or issue a refund!